POLICY
REFUNDS OR EXCHANGES
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
*you received the wrong item
*you do not receive them within the guaranteed time 5-10 business days (not including 2-5 days processing)
*The item has to be unopened and the seal unbroken. If not, your refund will not be processed. You can do it by sending a message on the Contact Us page.
You will have 14 days from purchase date to pick up all in store pick up orders made online. Please Note, that we cannot house your orders in the store. After the 14 days has passed your order will be restocked without a refund. Thank you for your understanding.
INFORMATION
How will I know when my order ships?
Tracking information will be sent via e-mail upon the order's shipment.
Shipping
We are more than pleased to offer our customers flat rate shipping for all U.S. orders. Most orders are shipped via USPS. Orders are shipped and delivered to a valid mailing address on business days only (Monday – Saturday, excluding major holidays). You can calculate your shipping rate prior to checkout.
Transit Time
Transit Time does not begin until your package leaves the shipping carrier's facility and does not include weekends or holidays.
FAQ
What Are Lash Extensions?
Lash extensions are fine lashes that are attached to your natural lashes to enhance the length, curl, shape & thickness of your natural lash. There are a variety of types & styles of lashes. We are here to help you choose the type & style of lash that is perfect for you. The lashes are attached to your natural lash with our high quality & low fume adhesive.
Will lash extensions damage my natural lash?
Properly applied lash extensions do not cause damage to your natural lashes. The application of lash extensions is a very precise skill, we take extreme care in their application to ensure the lashes are applied properly. As your lash extensions shed out you will see a natural lash shed along with it. This is typical & expected, not too worry as those lashes are being replaced by new growth With proper aftercare of your lash extensions you should experience excellent results & no damage to your natural lashes.
Do lash extensions hurt?
No, not at all. Again this is a very precise skill & we take extreme care in ensuring your comfort. We will always ask you to please let us know if you experience any discomfort during the service but we find most people find the lash application very relaxing and many take advantage of the time to have a lash nap. You should not feel your lashes following your appointment, should you feel any poking or discomfort we ask that you